Table spacing is important for determining cash flow, occupancy, and customer satisfaction and is especially important in fast casual and fine dining restaurants.
Ever wonder how restaurant table proximity or spacing impacts customer satisfaction and spending?
Read Stephani Robson and Sheryl Kimes report titled Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction.
The findings of their report suggest that not only should customers be seated at right-sized tables for the restaurant, but that when the distance between tables is less than three feet, both satisfaction and spending are decreased.
The full report is available from Cornell’s Center for Hospitality Research web site.
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The customer is always right is a maxim you’ve probably heard a number of times. If you’ve been working in