Expert Insights
August 12, 2026
In this Expert Insights mini-interview, Audrey Hogan connects with Maia Tekle from Science on Call to introduce Science AI, a private AI solution designed to supercharge restaurant support teams.
Maia explains how their organization-specific AI functions like a private ChatGPT, enabling operators and tech vendors to access rapid answers and scale their service operations without increasing headcount.
Whether you’re managing multiple units or operating a support-heavy tech stack, Science AI offers a strategic, AI-powered path to higher efficiency and service quality.
Science AI acts like a private ChatGPT: Tailored for internal restaurant or vendor use, it delivers instant, context-aware answers across operations.
Boosts team productivity: Maia’s team quadrupled their support capacity without adding staff — a game-changer for resource-strapped operations.
Ideal for multi-unit operators: AI tools like this help maintain consistency and speed across locations and departments.
Solves help desk scalability challenges: Vendors and large operators struggling to scale support benefit from AI-based assistance.
Built on industry experience: Science on Call brings years of restaurant tech expertise to this product, enabling best-in-class support design.
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Science AI: A private AI system from Science on Call that helps restaurant operators and vendors scale support through fast, accurate answers.
Private ChatGPT: A reference to a secure, organization-specific AI assistant modeled after OpenAI’s ChatGPT, but trained on internal data.
Multi-unit operator: A business managing multiple restaurant locations, requiring scalable and consistent support systems.
Help desk scalability: The ability to grow support capacity without compromising response time or service quality.
AI Designers: Experts who train and refine artificial intelligence systems to ensure usability, accuracy, and relevance for end users.
00:00 – Audrey Hogan:
What is Science AI, Maia?
00:08 – Maia Tekle:
We leverage AI to get to our answers faster. We’re now taking the engine that powers Science on Call and giving it to operators — and even tech vendors — who want rapid answers. It’s like a private ChatGPT for just their organization.
00:26 – Audrey Hogan:
That’s sick.
00:27 – Maia Tekle:
Yeah. We have really talented engineers and AI designers, and it’s exciting because we’ve been able to quadruple our human team’s capacity. When restaurant operators hear that, it lights up their eyes.
00:53 – Maia Tekle:
It’s especially valuable for store support and multi-unit operators. It helps increase service levels. Vendors struggle to scale help desks, and we’ve done this long enough to know the best practices. So now we’re lending our expertise to help others scale their operations too.
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