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Team Communication For Every Situation

Stay connected and on the same page with your staff

Example team communication feature in TimeForge: a send a message box

Good communication within and across teams has never been more important. With TimeForge, it’s also never been easier. Our messaging features make it easy for managers and staff to stay on the same page. Each feature is designed to help you get your information across as efficiently and effectively as possible.

Our software includes a robust message system that can handle multiple recipients, send SMS texts, and log important details for later reference. Time off requests, shift ratings, and end of shift notes help keep staff members happy and engaged, thereby improving morale and reducing staff turnover.

When a team member logs into TimeForge, they are alerted right away to any unread messages, and managers can track read receipts to ensure everyone’s on the same page.

Streamline your team communication and improve employee engagement.

With our Team Communication and Messaging tools...

Send messages quickly through TimeForge

The benefits of effective team communication for labor management can’t be overstated. TimeForge’s robust yet user friendly messaging system allows managers and other staff members to quickly send details or guidance whenever they need.

In TimeForge, all messages for a user are stored in one location in their account, which displays their incoming messages first, followed by sent messages. First, let’s take a look at some options for sending messages.

Send a message to specific employees, departments, or locations

With a few simple clicks, managers can send notes to one or more chosen employees – or everyone at a location. Staff members are organized (and can be selected) by department and position, too. Our software makes it very easy to find and select the right members of your team – fast.

Send a message to scheduled or non-scheduled staff

Managers can easily send messages only to those team members who are scheduled (or not scheduled) for that day. This can be especially helpful when communicating urgent information, like emergency open or close times or last minute audits

Review your messages at any time

It’s difficult to communicate effectively when you can’t be sure that staff are reading your messages. When a team member logs into TimeForge, however, a Notifications icon alerts users of any new messages that await review. Recent messages also display on the Today Page dashboard in the Messages widget. Click a link on the widget to instantly go to your Messages page.

On the TimeForge Messages page, all of your notes – both incoming and sent – are viewable at any time.

View and reply to messages received

Team members are able to log in to their TimeForge account and view all received messages. After reading the note, the team member has the option to respond to the original sender or to include more team members in the reply. You can even view your messages on the go from your mobile device.

View sent messages

You can also view sent messages. These show the date and time you sent them, as well as who you sent them to. In addition, when sending the same note to multiple people, they also show how many messages were sent via email and how many were sent via SMS.

Track read receipts

TimeForge tracks which messages have been viewed inside the application. Our software will you tell you exactly which employees have opened your message in TimeForge.

Keep staff members up to date no matter where they are

In today’s world, cell phones are common (if not necessary), and TimeForge can help you take advantage of their convenience to get the word out. When sending a message through our software, you have the option to send the note as an SMS text message, as well. This will send the message straight to the user’s cell phone number as provided under their employee profile.

Reach your entire enterprise instantly with SMS Text Messages

The ability to send messages to the entire management team or even the entire company is crucial, especially during emergencies or difficult times. TimeForge can easily accommodate business or team wide announcements, whether you have one employee or tens of thousands. Use them to communicate important business changes, new ground rules, or upcoming policies.

Never lose important details

When you send messages through TimeForge, you have the option of saving the note to the Staff Log, where it will be viewable by present and future staff. The Staff Log is just one of three different types of log books that TimeForge uses to help you store details that are important for day to day operations.

For example, when sending out a reminder to staff about upcoming training, you could check the box to save to the Staff log. Once it’s in the Staff Log, it’ll be kept as part of the company’s records. Entries in the log can’t be lost or destroyed, and they’re always findable with a search.

Another advantage to keeping notes in the log is that it helps keep employees and management accountable.

Increase employee engagement and reduce employee turnover

TimeForge’s communication features improve the profitability of your business in a number of ways – not just through messaging. By keeping employees happy and managers in-the-know, you can run a more optimal business. Below are a few other benefits and forms of communication included with TimeForge.

Increase employee engagement with shift ratings

When you use TimeForge Scheduling to manage and post employee schedules, team members have the option to rate their shifts afterward. They can give a thumbs up or thumbs down to indicate whether the shift went well or not. This helps give managers a better idea of how things are going at their location.

Collect employee feedback through end-of-shift notes

When you use TimeForge Attendance as your timekeeping solution, staff members have the option to write notes about their shift when they clock out. This is just one more way managers can stay on top of issues and address team member concerns.

Reduce employee turnover with shift swaps and requests

When you empower your staff with the ability to swap shifts or to make requests (including ‘want to work’ requests), you create a more positive work environment. As a result, get happier employees and see less turnover, which will improve your bottom line.

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