Nation’s Restaurant News recently posted a blog worth at least $20 in immediate lost sales, and perhaps several hundred in lost future sales. The picture is reposted here for reference:
We have no idea what occurred to keep the employee away from their customers for 30 minutes. However, based on our experience one of two things happened , and both scenarios can be prevented with a good labor management system such as TimeForge.com
Possible Scenario One: Managers were too busy with other details of the operation and could not oversee the staff and customer interactions. Management could be mopping the floor, paying bills, training new staff, making the schedule, or any number of other tasks. Regardless of the job they were performing, the managers were preoccupied and could not properly manage their store to ensure that customers were being served promptly.
Solution: Regardless of which task occupied the manager’s time, they were not available to manage the store floor. If the store was using TimeForge.com to build their schedule, and manage their labor, management would spend 4 more hours on the floor, not in the back-office making a schedule. A good workforce management solution could give the management team another four (or more!) hours per week “on-the-floor”.
Possible Scenario Two: The manager responsible for the schedule was inexperienced or unable to schedule the workforce correctly. Too many employees may have been scheduled earlier in the day, and too many of those were sent home. Or, perhaps too few were scheduled all day, and those that were scheduled could not keep up with the increased customer demand.
Solution: Inexperienced and experienced managers both benefit from TimeForge.com’s graphical scheduling capabilities, more than 20 labor reports, and many schedule visualization tools. Users of TimeForge.com can quickly see employees that are scheduled or not scheduled, which staff members are “on call” or “extras”, and when employees are available to work.
Regardless of what happened at this restaurant, poor staffing and labor management led to lost sales, and a bad reputation.
Are you ready to go home early? It should take less than 5 minutes to make the employee labor schedule for your business! Did you know that TimeForge can streamline and minimize labor expenses through effective employee labor management at your business, bar, club, or restaurant?
