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Customer Successes in 2021
Ask anyone on the TimeForge team about their favorite part of the job, and you’ll undoubtedly hear the words “helping customers.” That awesome feeling you
Sarah Taylor
January 7, 2022
Blog
Answering the “Do You Believe The Customer Is Always Right?” Interview Question
The customer is always right is a maxim you’ve probably heard a number of times. If you’ve been working in the retail or hospitality industries
Sarah Taylor
November 30, 2021
Blog
The Customer is Always Right
What does “the customer is always right” mean? In every aspect of business, there is some form of customer service. Whether it be good or
Sarah Taylor
November 12, 2021
Blog
6 Ways Grocers are Tackling the Worker Shortage
Self-checkout has surged in the past 18 months, but that’s not the only way grocers are tackling the worker shortage. Many food retailers are also
Sarah Taylor
November 4, 2021
Blog
Customer Service in Retail: The New Beginning is Now
Customer service and customer experiences in general are more important than ever. To help businesses of all sizes seize this moment, I offer quick and
John Collins (Guest Author)
July 2, 2021
Blog
How Employee Productivity is Increased by Employee Satisfaction
Employee productivity relates directly to how satisfied employees are with their jobs. Improved customer service comes from satisfied, productive employees. Your employees are the frontline
Isla Gibson-Butcher
April 25, 2014
Blog
Sales Forecasting: How Your Labor Cost is Related to Customer Loyalty
Would your number of loyal customers increase if you had the ability to carefully analyze your labor cost as a percentage of your sales? If
Anthony Presley
April 14, 2014
Blog
Can Music Boost Employee Productivity?
Growing up, music was always a big part of my life. While I could never play an instrument, I always appreciated the rich history of
Donald Calvin
April 10, 2014
Blog
How to Improve Customer Service
Customer service is the bread and butter of any company. No company can survive without good customer service in retail or otherwise. But customer service
Audrey Hogan
February 6, 2012
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