
Top 10 KPIs for Outstanding Customer Experience at Your eCommerce Store
The success of your online store depends on many factors, one of them being outstanding customer experience (CX). This post covers the top 10 key
The success of your online store depends on many factors, one of them being outstanding customer experience (CX). This post covers the top 10 key
Does technological innovation accelerate? In the short 40 years since the official birth of the internet and nearly 25 since the first social media platform,
A poka-yoke system reduces mistakes by “fool-proofing” a product or service. Poka-yoke techniques are used in many industries to prevent errors from happening. In restaurants,
Ask anyone on the TimeForge team about their favorite part of the job, and you’ll undoubtedly hear the words “helping customers.” That awesome feeling you
The customer is always right is a maxim you’ve probably heard a number of times. If you’ve been working in the retail or hospitality industries
What does “the customer is always right” mean? In every aspect of business, there is some form of customer service. Whether it be good or
Self-checkout has surged in the past 18 months, but that’s not the only way grocers are tackling the worker shortage. Many food retailers are also
Customer service and customer experiences in general are more important than ever. To help businesses of all sizes seize this moment, I offer quick and
National food days are a great marketing strategy! If they weren’t, we wouldn’t have a national food day for literally every day of the month.
Employee productivity relates directly to how satisfied employees are with their jobs. Improved customer service comes from satisfied, productive employees. Your employees are the frontline
Every bad hire in a business costs the company time and money. As a result, many small companies take a hard blow when hiring wrongly
Accountants play their part in every business. In fact, this catch-all category includes a wide variety of subsections. The experience of accountants, as well as
As a small business owner, you have to wear many hats. One of those hats requires that you manage the health and well-being of your
The terms human capital management (HCM) and workforce management (WFM) are often used interchangeably, but there is a subtle difference between the two. HCM refers
Want to improve staff retention at your business? According to the Bureau of Labor Statistics, staff turnover in the hospitality industry is 1000% that of
Sign up for our newsletter, and we’ll send you monthly emails with industry tips, labor management news, and updates about the latest and greatest from TimeForge.