We previously discussed the Wall Stree Journal article about Starbucks recent change in labor scheduling at most of their stores. The change has been initiated by management to address issues of slower sales in the economy, save on labor costs, and to reduce turnover by providing more hours to (fewer) employees.
It seems that Starbucks baristas and others have written about the changes to the program on the Starbucks Gossip blog. The first blog post / thread discusses the original WSJ article and its implications on the coffee shops and retail experience. The second blog post / thread, discusses that a side effect of the new labor system is that baristas are allowed to make bad drinks – in order to save 5 seconds per drink. That probably isn’t the desired side effect of an improved scheduling system.
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