Customer service is the bread and butter of any company. No company can survive without good customer service in retail or otherwise. But customer service relies on the willingness of the employees to provide it. Thus, business owners make it a point to instill in every employee that customer service is part of their job. This is why business owners invest in things that will improve customer service in their company. Today, a useful process that has helped several companies is what we refer to as employee scheduling.
What is employee scheduling?
Employee scheduling is the process of assigning a schedule to employees based on the needs of both the company and the workers. A systematic approach to scheduling is the workforce analyst in the human resource department. This is often the one responsible for ensuring that no business hour has fewer workers than needed. To aid the workforce analyst in this job, experts highly recommend an employee scheduling software.
How does employee scheduling relate to improved customer service?
In a business like hotels, restaurants, and retail stores, employee scheduling plays a vital role in ensuring that every employee is on the right track to providing excellent customer service. For instance, a restaurant that has workers coming in right on schedule can serve customers who come in early. But if you have several workers who are on PTO during the peak season you’ll have less people handling your guests that you may end up unable to provide good customer service.
With the use of an employee scheduling software, scheduling your ten, twenty, or even thirty employees will take you no more than fifteen minutes. You can then ensure that your employees’ leave requests are followed and your company’s workforce needs are satisfied. In other words, better employee schedules lead to improved customer service.
Good customer service goes a long way. If your company is interested in customer retention, investing in a technology like an employee scheduling software is a great option for you!
TimeForge can save you time and money and help you improve customer service. Sign up for a free trial now!